Refund and Exchange Policy

Refund or Exchange

At this moment we offer no refund or returns. However, we only replace items if they are defective or damaged. You can only exchange it for the same item:

Please notify us at Brokenbutterflymelts@gmail.com

Include photos of the damage or issue with your item

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be:

Purchased within the last 30 days
Approved!!!
Unused
In the original packaging

To receive a Return Merchandise Number (RMN), please contact us by email:

Brokenbutterflymelts@gmail.com

Shipping

Shipping charges incurred in connection with the exchange of a product are non-refundable and are the responsibility of the customer.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged Packages

How we package our products:

Shipping/Packing Paper
Bubble Wrap
Packing Peanuts

We are very aware that sometimes that packages in transit can often take some hits. Since our packages are sent via USPS Priority Mail, they are insured. Although we are not responsible for USPS handling of packages, If you received a damage package or item, please contact us immediately and we will file a claim with USPS to get reimbursed for the shipping and damages.

For our help, please:

Take photos showing the extent of the damage
Email proof of damage to Brokenbutterflymelts@gmail.com

Lost or Stolen Packages:

We are not responsible for packages that have been marked as delivered but has appeared or has actually been stolen.
If you believe you package has either been lost or stolen, please contact us within 48 hours of the delivery confirmation but did not receive the package.
Please be advised that there are occasions where USPS is holding the package for pickup but incorrectly marks and does not leave a notice. We recommend checking with your local Post Office to see if they are actually holding your package for pickup.
Unfortunately, USPS may not allow you to file a claim as they have fulfilled their duty to deliver the package. You will need to file a complaint with the US Postal Inspector that investigates mail theft and file a police report with your local police department to notify them of the theft.

Any additional question or concerns please contact us at Brokenbutterflymelts@gmail.com

THANK YOU FOR SUPPORTING OUR BUSINESS!

Refund and Exchange Policy

Refund or Exchange

At this moment we offer no refund or returns. However, we only replace items if they are defective or damaged. You can only exchange it for the same item:

Please notify us at Brokenbutterflymelts@gmail.com

Include photos of the damage or issue with your item

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be:

Purchased within the last 30 days

Approved!!!

Unused

In the original packaging

To receive a Return Merchandise Number (RMN), please contact us by email:

Brokenbutterflymelts@gmail.com

Shipping

Shipping charges incurred in connection with the exchange of a product are non-refundable and are the responsibility of the customer.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged Packages

How we package our products:

Shipping/Packing Paper

Bubble Wrap

Packing Peanuts

For our help, please:

Take photos showing the extent of the damage

Email proof of damage to Brokenbutterflymelts@gmail.com

Lost or Stolen Packages:

We are not responsible for packages that have been marked as delivered but has appeared or has actually been stolen.

If you believe you package has either been lost or stolen, please contact us within 48 hours of the delivery confirmation but did not receive the package.

Please be advised that there are occasions where USPS is holding the package for pickup but incorrectly marks and does not leave a notice. We recommend checking with your local Post Office to see if they are actually holding your package for pickup.

Unfortunately, USPS may not allow you to file a claim as they have fulfilled their duty to deliver the package. You will need to file a complaint with the US Postal Inspector that investigates mail theft and file a police report with your local police department to notify them of the theft.

Any additional question or concerns please contact us at Brokenbutterflymelts@gmail.com

THANK YOU FOR SUPPORTING OUR BUSINESS!