FAQS

When will I be charged for my order?

You will be charged at the time the order is placed.

Do you ship overseas or to PO Boxes?

Unfortunately, at this time, we do not currently ship overseas. We do, however, ship to PO Boxes located in the United States.

Do you offer exchanges or refunds?

Please review our Policy page. However, in case of damage during shipment, please reach out to USPS and submit a claim. Broken Butterfly Melts is not responsible for lost or stolen packages; and in this case, please contact USPS and submit a claim. We kindly ask that prior to contacting us, please supply us with the proper claim information.

How long will it take for my order to arrive?

Orders ship within 4 - 5 business days and usually take 1 - 3 days to arrive via USPS depending on your shipping location.

How can I track my order?

Once your order has been fulfilled, you will receive an email with tracking information. In addition, you will received notifications once your order is out for delivery and once your order has been delivered.

How fragrant are your candles?

Our candles are made with 100% Natural Soy & Gel Wax. Our formulas are designed to achieve a strong scent throw. However, our candle will not give the same fragrant scent throw as it would if we used paraffin, paraffin-blend waxes that includes other additives. In a medium to large space (bedroom, office, kitchen, living room), you will have a nice scent. 

How long will my candle last before I use it?

Our candles are made with 100% Natural Soy & Gel Wax. Therefore, our candles actually get better the longer they cure (sit before lighting it). The cold throw (scent before burning) may not seem as strong, yet the hot throw (scent once burning) will produce a very delightful scent. Even if you decide to burn your candle 5-6 months after you purchase, it will still be just as great if not greater then when you received it.

Why does my candle wick have a black "mushroom" shape after burning?

All of our wicks burn with a slight curl which creates a self-trimming effect with minimal carbon buildup (mushrooming), reduced smoking, and a stable flame. To reduce mushrooming please follow or candle care card inside your shipping box simply look for candle care under each candles description.

Allergies?

Please be sure to read all candle description and notes for ingredients? Please contact us for more info.

Customer Service:

For all questions, concerns, and inquiries please feel free to contact us at Brokenbutterflymelts@gmail.com

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